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ABOUT US SNOWS ISLE OF WIGHT

About this dealership, what we look like and what we do

Meet the team

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Tom Cheverton

General Manager
  • Years at the dealership 8
  • Department Sales and Aftersales

John Greenwood

Aftersales Manager
  • Years at the dealership 17
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The few problems I've had with the car they were dealt with quickly and no fuss

Service

Easy to book and great to have the courtesy car. However, surprisingly poor on fuel economy from courtesy car (BMW 1 series, around 37mpg from memory) doing normal driving round the Isle of Wight, no fast driving, no rapid braking!! Very unexpected:)

Service

A garage should be able to carry out a service same day. Not over multiple days and multiple visits.

Service

Snows have a monopoly on the IoW. Having bought numerous new BMW's from them I was I was very annoyed they would not lend me a roof rack for a day. So i used my Skoda instead and it was fine. So why waste money on another very expensive BMW.?

Service

Good price, great work, clean car and excellent staff!

Service

Everything that needed to be done was carried out correctly.

Service

The car mechanics are perfect but your invoicing software is appalling. If a supermarket printed a receipt where the items did not correspond to the prices it would be laughed out of business. You seem to get away with it but I think it is dreadful.

Service

Everything was done that was required

Service

All done with minimum hassle

Service

Poor service

Service

Because my complaint has all but been dismissed and the reaction to my complaint has been one of denial on the part of Snows. I am extremely disappointed and will be writing to the press to inform the public to avoid using this dealer.

Service

On this occasion the pick up and deliver back service worked. On two previous occasions it didn't.

Service

Completely satisfied!

Service

See above, plus video of Health Check highlighted some things needing attention in near future (tyre tread depths).

Service

They did exactly what was asked, the staff were polite and helpful,

Service

It was all a smooth process, and the staff went the extra mile to be helpful.

Service

Very pleasant and knowledgeable staff.