Loading...

ABOUT US SNOWS ISLE OF WIGHT

About this dealership, what we look like and what we do

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Tom Cheverton

General Manager
  • Years at the dealership 8
  • Department Sales and Aftersales

John Greenwood

Aftersales Manager
  • Years at the dealership 17
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Disappointed that such a premium brand had suffered a failure of such an expensive part so early on. Although BMW covered the cost of the part, my confidence has been knocked.

Service

As above; quick, efficient & no hassle to me. Had booked a loan car (got a Mini) & that was all ready for me. Advised when service had been completed & picked up a nice, shiny valeted car. Only slight let-down was the boot had not been touched.

Service

Technicians messing about putting cups on exhaust shows how little respect they treat the customers cars with, assume I was the lucky one who found out god knows what else they do

Service

friendly staff, informative, prompt service, helpful

Service

They job was carried out thoroughly and the itemised bill was easy to understand. Staff were helpful and were able to answer questions.

Service

The car was unexpectedly kept overnight which caused me some inconvenience. I had two rear tyres replaced and the balancing weight on one of them sticks out over the rim and could even fall off. It catches my finger when cleaning the wheel.

Service

driven bmw from snows since 1999 onthe island and always very satisfied with customer care and after sales service

Service

Always received good, prompt, curtious service from Snows Isle of White.

Service

Car picked up MOT'd, serviced, valeted and returned back to me.

Service

The service was conducted at the appointed time and we were given a courtesy car which we appreciated.The team contacted us when the car was ready.The car was returned after cleaning which was great.

Service

The few problems I've had with the car they were dealt with quickly and no fuss

Service

Easy to book and great to have the courtesy car. However, surprisingly poor on fuel economy from courtesy car (BMW 1 series, around 37mpg from memory) doing normal driving round the Isle of Wight, no fast driving, no rapid braking!! Very unexpected:)

Service

A garage should be able to carry out a service same day. Not over multiple days and multiple visits.

Service

Snows have a monopoly on the IoW. Having bought numerous new BMW's from them I was I was very annoyed they would not lend me a roof rack for a day. So i used my Skoda instead and it was fine. So why waste money on another very expensive BMW.?

Service

Good price, great work, clean car and excellent staff!

Service

Everything that needed to be done was carried out correctly.

Service

The centre went above and beyond in getting the car ready for me to drive away in a very short timeframe. Really accommodating in terms of test drives too. I am a demanding customer, given the money I'm spending, and the dealer met my demands.

Sales

The car was built within ~2 months of the order date, but then nobody could tell me when delivery to the UK was going to be. In the event, that took another 3 months, with no information provided, other than 'waiting at the port'. Unsatisfactory.

Sales

Delay to probable delivery date of two weeks. Service thereafter very good.